Политика обработки персональных данных


Personal Data Privacy Policy



1. Introduction


1.1. This Privacy Notice explains how personal data is collected, handled, and protected when individuals use the digital asset exchange platform (the “Service”).


1.2. The Service processes personal data in accordance with applicable laws and regulations, including requirements related to personal data protection and financial compliance.


1.3. This Notice applies to all interactions between the User and the Service, including website usage, account registration, transactions, and communication with support.


1.4. By accessing or using the Service, the User acknowledges and agrees to the terms of this Notice. If the User disagrees, they should discontinue use of the Service.



2. Key Concepts


2.1. “Personal Data” refers to any information that can identify an individual directly or indirectly.


2.2. “Processing” includes any action performed on personal data, such as collecting, recording, organizing, storing, modifying, using, sharing, restricting, or deleting it.


2.3. “Service Provider” refers to the entity responsible for managing and operating the Service and determining how personal data is processed.


2.4. “User” means any individual who accesses or uses the Service.



3. Information We Collect


3.1. Depending on how the Service is used, the following types of data may be collected:


  • identity-related details (such as name, date of birth, nationality);
  • identification documents and related details;
  • contact information (email, phone number, address);
  • verification data required for compliance procedures (including images, videos, or proof of residence);
  • payment and financial details relevant to transactions;
  • records of transactions and blockchain-related information;
  • technical data such as IP address, device type, browser information, and usage data.


3.2. Sensitive categories of personal data are not intentionally collected, unless required by law or necessary for identity verification and explicitly provided by the User.



4. Why We Use Personal Data


4.1. Personal data is processed for purposes including:


  • enabling access to the Service and its features;
  • facilitating and managing transactions involving digital assets;
  • verifying User identity and ensuring account security;
  • complying with legal and regulatory obligations, including AML and KYC requirements;
  • detecting and preventing fraud or unauthorized activities;
  • responding to User inquiries and providing support;
  • maintaining records as required by law;
  • improving the performance and usability of the Service;
  • sending operational notifications and important updates.



5. Legal Basis for Processing


5.1. The processing of personal data is based on:


  • the User’s consent;
  • the necessity to perform contractual obligations;
  • compliance with legal requirements;
  • legitimate business interests, provided they do not override User rights.



6. Data Handling and Security Measures


6.1. Personal data may be processed using automated systems as well as manual procedures.


6.2. Appropriate safeguards are implemented to protect personal data, including:


  • encryption technologies;
  • restricted access controls;
  • secure infrastructure and storage systems;
  • monitoring and logging of data access;
  • regular updates and security audits.


6.3. Only authorized personnel and service providers are granted access to personal data where necessary.



7. Sharing of Information


7.1. Personal data may be disclosed to:


  • financial institutions and payment processors;
  • identity verification and compliance service providers;
  • hosting and infrastructure providers;
  • public authorities where required by law;
  • other entities in connection with corporate transactions or with User consent.


7.2. All third parties are required to maintain confidentiality and ensure data protection.


7.3. Where data is transferred internationally, appropriate safeguards are applied in line with legal requirements.



8. Data Retention Policy


8.1. Personal data is retained only for as long as necessary to fulfill its intended purposes.


8.2. Certain data may be stored for extended periods where required by financial, tax, or regulatory obligations.


8.3. Once retention periods expire, data is securely deleted or anonymized.



9. User Rights


9.1. Users may exercise the following rights:


  • request access to their personal data;
  • request correction or deletion of inaccurate or unnecessary data;
  • withdraw previously given consent;
  • object to or restrict certain types of processing;
  • lodge complaints with relevant supervisory authorities.


9.2. These rights may be limited where processing is required to comply with legal obligations.



10. Use of Cookies and Similar Technologies


10.1. The Service uses cookies and similar tools to enhance functionality, analyze usage, and personalize the User experience.


10.2. Users can manage cookie preferences through their browser settings, although this may impact certain features.



11. Changes to This Notice


11.1. This Privacy Notice may be updated from time to time.


11.2. Any changes become effective upon publication on the Service’s website unless otherwise stated.


11.3. Continued use of the Service indicates acceptance of the revised version.