AML/KYC Policy

AML/KYC Policy


1. General Provisions

The AML (Anti-Money Laundering) policy of the MoneyMate service is aimed at preventing the use of the Service for money laundering, terrorist financing, fraud, and other illegal activities.


2. AML Analysis Tools

To assess transaction risks, the Service uses the Rapira AML analyzer, based on which a risk profile is generated for each transaction.

The analysis results (Risk Score) are used for:

  • making decisions on transaction processing;
  • identifying suspicious transactions;
  • determining the need for additional verification (KYC/SoF).


3. Risk Model and Threshold Values

The Service classifies sources of funds into the following risk categories:


High Risk

  • Stolen Coins
  • Ransom
  • Child Exploitation
  • Terrorism Financing
  • Dark Market
  • Dark Service
  • Enforcement Action
  • Scam


Medium Risk

  • Illegal Service
  • Mixer
  • Fraudulent Exchange
  • Sanctions
  • Gambling


Threshold values:

  • High Risk share: no more than 5%
  • Medium Risk share: no more than 10%
  • Total Risk Score: no more than 75%


Each transaction is assessed individually. The Service reserves the right to adjust acceptable risk thresholds depending on the customer profile and other factors.


4. Conditions for Suspension of Transactions

The Service reserves the right to suspend a transaction in the following cases:

  • exceeding acceptable Risk Score thresholds;
  • detection of links to high-risk sources;
  • signs of transaction structuring;
  • detection of suspicious activity.


5. Transaction Requirements

The sender and recipient of funds must be the same person. Transfers to third parties are prohibited.

The user must provide accurate and up-to-date information.

When paying by bank card, mandatory card verification is required.


6. KYC Procedure

The Service applies “Know Your Customer” (KYC) procedures. Verification is carried out using a passport or ID card. The Service may also request proof of source of funds.

During verification, the user must provide:

  • a video selfie with a passport;
  • display of the transaction request;
  • confirmation of the transaction in the wallet.


7. Refund Policy

The refund period ranges from 1 to 15 business days. The Service fee does not exceed 5% and is capped at 100 USDT.

If the user confirms the legality of the funds, the refund is limited only to the network fee.


8. Additional Control Measures

The Service reserves the right to:

  • request additional documents;
  • conduct repeated user verification;
  • refuse service without explanation;
  • share information with authorized authorities if required.


9. Jurisdiction Restrictions

The Service reserves the right to deny access to users who are citizens of the following countries:

Afghanistan, Albania, Angola, Algeria, Bangladesh, Bolivia, Botswana, Myanmar (Burma), Burundi, Chad, Congo, Guinea (Conakry), Côte d’Ivoire, Democratic People’s Republic of Korea (DPRK), Equatorial Guinea, Eritrea, Ghana, Guinea-Bissau, Haiti, Guyana, Iraq, Iran, Lao People’s Democratic Republic, Lebanon, Libya, Mali, Morocco, Nepal, Nicaragua, North Macedonia, Pakistan, Qatar, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, Vanuatu, Yemen, Zimbabwe.


10. Data Storage

All personal data is processed and stored in accordance with the Service’s internal policies and applicable laws.